This Privacy Policy explains how Baptiste Plumbing Services , uses, discloses and protects personal information when you visit our website, contact us, or use our plumbing services in Brantford, Cambridge, Woodstock, Paris, and St. George in Ontario, Canada.
We are committed to handling your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any relevant provincial requirements.
Baptiste Plumbing Services is a plumbing business serving residential and commercial customers in Brantford, Cambridge, Woodstock, Paris, and St. George in Ontario, Canada. This Privacy Policy applies to our website and all services we offer to customers and website visitors.
We collect personal information that you voluntarily provide to us or that is generated when you interact with our website or services. This may include:
Contact and identification information: Name, phone number, email address, mailing address, and service location details when you contact us, request a quote, or book an appointment.
Service information: Details about your plumbing issue, property type, past services provided, photographs you share with us, and preferences related to your service appointments.
Billing and payment information: If applicable, limited payment-related information required to process your transactions. Payment card details may be processed by third-party payment providers according to their own privacy practices.
Website usage and technical data: When you visit our website, we may collect information such as your IP address, browser type, device type, pages viewed, and referring URLs. This is typically collected via cookies and similar technologies, as described below.
We use personal information for purposes that a reasonable person would consider appropriate in the circumstances, including to:
• Respond to your inquiries, quote requests, and service bookings.
• Schedule, deliver and manage plumbing services at your property.
• Communicate with you about upcoming appointments, changes, or follow-up work.
• Process payments and maintain accurate billing and accounting records.
• Improve our services, website, and customer experience.
• Send you service updates, maintenance reminders, or limited marketing communications (where permitted by law and your preferences).
• Protect our business, customers, and website from fraud, misuse, or security threats.
• Comply with legal, regulatory, and tax obligations.
In most cases, we collect, use, and disclose your personal information with your knowledge and consent. By providing personal information to us, using our website, or requesting our services, you consent to our collection, use and disclosure of that information as described in this Privacy Policy or at the time of collection.
We do not sell your personal information. We may share personal information in the following limited circumstances:
Service providers: With trusted third-party providers who help us operate our business (for example, scheduling tools, payment processors, website hosting, email services). These providers are only given the information necessary to perform their services and are expected to protect it appropriately.
Legal and safety: When required or permitted by law, for example in response to a court order, law enforcement request, or other legal process, or to protect our rights, property, safety, or that of our customers or the public.
Business transactions: In connection with a potential or actual merger, sale of assets, financing, or acquisition of all or part of our business, personal information may be transferred, subject to contractual confidentiality protections where appropriate.
Our website may use cookies and similar technologies to improve functionality, remember your preferences, and understand how visitors use the site. Cookies are small data files stored on your device or browser. You can modify your browser settings to block or delete cookies, but this may affect how our website functions for you.
We take reasonable physical, technical, and administrative measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no security measures can guarantee absolute security, and you understand that there are inherent risks in transmitting information over the internet.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer required, we will securely destroy, delete, or anonymize it, in accordance with applicable laws and our internal policies.
Subject to certain exceptions, Canadian privacy laws give you rights in relation to your personal information, including the right to:
• Request access to the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Withdraw your consent to our use of your personal information, where consent is the basis for processing (subject to legal or contractual restrictions and reasonable notice).
• Ask questions about our privacy practices or challenge our compliance.
Some of our third-party service providers may store or process your personal information outside of Canada. In such cases, your information will be subject to the laws of the foreign jurisdiction, which may differ from Canadian laws and may be accessible to courts, law enforcement, and national security authorities in those jurisdictions.
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any personal information to them.
Our services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have unintentionally collected such information, we will take steps to delete it as soon as reasonably possible.
If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, you may contact us using the following details:
Baptiste Plumbing Services
Serving Brantford, Cambridge, Woodstock, Paris, and St. George, Ontario
Email: [email protected]
Phone: (289) 659-1592
You also have the right to contact the Office of the Privacy Commissioner of Canada (OPC) or, where applicable, your provincial privacy commissioner, if you have concerns about how we handle your personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top or bottom of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Last updated: January 19, 2026